ABOUT US

About Fontara

Every great routine starts with clean water.

You can use all the premium shampoos and organic oils you want, but if your shower water is full of chlorine, metals, and hard minerals, your skin and hair never stand a chance.

That’s why we created Fontara — the filtered shower head for hard water that actually makes a difference.

We’re a small team obsessed with one thing: giving people cleaner, safer water straight from the shower. No chemicals. No residue. Just pure, balanced flow that lets your body breathe again.

Our pressurized, 3-setting shower head with built-in filter removes chlorine, lime, and heavy metals, turning ordinary tap water into something gentle and restorative. You’ll notice it from the first rinse — softer skin, smoother hair, and a shower that feels fresh every single time.

Because real health and real beauty both start at the source: clean water.

Fontara makes it simple. Better water. Better shower. Better you.

The High Pressure Filtered Showerhead

How to Replace the Filter in Your Fontara Showerhead

Maintaining the Fontara Filtered Showerhead is essential to keep enjoying the benefits of cleaner, healthier water for your skin and hair. One of the key maintenance tasks is replacing the filter, which ensures that your showerhead continues to function optimally. Here's a detailed step-by-step guide to help you swap out the filter quickly and effectively.

Why Replace the Filter?

Over time, the filter in your Fontara showerhead captures impurities, sediments, and other contaminants. While this is great for ensuring clean water, it means the filter can become saturated and less effective. Replacing it regularly—depending on your water quality and frequency of use—ensures maximum performance and extends the life of your showerhead.

What You'll Need

Before starting, gather the following:

  • A new Fontara replacement filter (compatible with your showerhead model).
  • A soft cloth or towel.
  • Optional: Rubber gloves (to help grip the parts).

Step-by-Step Instructions

  1. Turn Off the Water Supply
    Make sure the water is completely turned off at your shower valve to avoid any unexpected leaks or splashes.
  2. Unscrew the Bottom of the Showerhead
    Locate the bottom end of the showerhead where the filter is housed. Hold the showerhead firmly and twist the bottom section counterclockwise to unscrew it. If it’s too tight, use a soft cloth for better grip or rubber gloves to avoid damaging the surface.
  3. Remove the Old Filter
    Once the bottom section is open, you’ll see the existing filter. Gently pull it out, taking care not to damage any internal components of the showerhead.
  4. Inspect the Housing
    Check the area where the filter was located for any debris, mineral buildup, or blockages. Wipe it clean with a soft, damp cloth if necessary.
  5. Insert the New Filter
    Take your replacement filter and align it properly with the filter housing. Insert it into place, ensuring it sits snugly and securely. The filter should fit without force—if it doesn’t, double-check the alignment.
  6. Reattach the Bottom Section
    Carefully screw the bottom section of the showerhead back into place by twisting it clockwise. Tighten it firmly but avoid overtightening, which could damage the threads.
  7. Test for Leaks
    Turn the water back on and test the showerhead to ensure everything is securely in place. Check for any leaks around the bottom section. If you notice any, tighten the bottom section slightly more.
  8. Enjoy Your Upgraded Shower Experience
    With the new filter in place, your shower water is now cleaner and healthier. Enjoy the difference it makes to your skin, hair, and overall well-being!

What’s Included in Your Filtered Showerhead Package

Your new filtered showerhead package comes with all the essential components needed for a seamless installation. Each item is carefully designed to provide you with a high-quality showering experience, ensuring cleaner water and better skin and hair health. Below is a detailed list of what you will find in the package.

1 x Showerhead (with 1 Built-In Filter)

  • Purpose: The centerpiece of your package, the showerhead, is equipped with a built-in filter to reduce impurities in the water, improving its quality for your skin and hair.
  • Feature Highlight: The filter is pre-installed, saving you time and ensuring the showerhead is ready to use right out of the box.

1 x Hose

  • Purpose: The flexible and durable hose connects the showerhead to the connector, ensuring optimal water flow and easy maneuverability.
  • Feature Highlight: Made from high-quality materials, the hose is designed to resist kinks and provide a smooth showering experience.

1 x Connector

  • Purpose: This essential piece attaches to your shower arm, acting as the intermediary between the hose and the water source.
  • Feature Highlight: The connector is built to create a secure and leak-proof connection when properly installed.

Additional Components

  • Plumber’s Tape: Included to ensure a tight seal and prevent leaks during installation.

Ensure that all components are included in your package upon delivery. If anything is missing or damaged, please contact our customer support team immediately for a replacement. Enjoy your upgraded shower experience!

How do I install the showerhead?

This step-by-step guide will walk you through the installation of your new filtered showerhead. Follow these easy instructions to enjoy cleaner water and an enhanced shower experience. Ensure you have all the necessary components, including plumber’s tape, a hose, and the connector, before beginning.

Installation Steps

1. Turn Off Water Supply
Before starting the installation, ensure the water supply to your shower is completely turned off. This prevents any accidental water flow during the process.

2. Remove Old Showerhead

  • If an existing showerhead is installed, unscrew it carefully.
  • Use your hands for removal or an adjustable wrench if it is tightly secured.
  • Be mindful of residual water that may spill out when you remove the showerhead.

3. Clean the Shower Arm

  • Once the old showerhead is removed, clean the threaded end of the shower arm.
  • Ensure all old plumber’s tape, dirt, or debris is wiped away to provide a clean surface for the new installation.

4. Apply Plumber’s Tape

  • Take the plumber’s tape included in your package and wrap it tightly around the threaded end of the shower arm.
  • This tape ensures a tight seal and helps prevent leaks during use.

5. Attach the Connector

  • Screw the connector onto the threaded end of the shower arm.
  • Hand-tighten it until it feels snug, but do not over-tighten, as this could damage the connector or threads.

6. Attach the Hose

  • Connect one end of the hose to the connector you just installed.
  • Tighten it by hand, ensuring it is secure but not excessively tightened.

7. Attach the Showerhead

  • Take the other end of the hose and connect it to the showerhead.
  • Hand-tighten this connection until it is securely fastened.

8. Turn On Water Supply

  • Slowly turn the water supply back on to allow pressure to build gradually.
  • Check all connections, including the showerhead, hose, and connector, for any signs of leaking.
  • If you notice any leaks, ensure all connections are properly tightened.

9. Adjust Showerhead Position

  • Adjust the showerhead to your preferred position or angle, if applicable.

10. Test the Showerhead

  • Turn on the shower to verify that water flows correctly.
  • Check again for any leaks and make any necessary adjustments.

Tips for a Smooth Installation:

  • Keep a towel or small bucket handy to catch any residual water when removing the old showerhead.
  • Use only hand-tightening for all connections to avoid damaging the components.
  • If leaks persist, try adding an additional layer of plumber’s tape to the threads.

Now you’re all set to enjoy your new filtered showerhead! If you have any questions or encounter issues during installation, don’t hesitate to reach out to our customer support team.

Troubleshooting Common Issues with Your Filtered Showerhead

Encountering issues with your new filtered showerhead? Don’t worry! Most problems can be easily resolved with a few simple adjustments. Below is a detailed guide to help you troubleshoot and fix common issues like leaks, low water pressure, and installation challenges.

Common Troubleshooting Steps

1. Leaking at Connections

  • Cause: Leaks usually occur when connections are not tightened properly or if plumber’s tape has not been applied correctly.
  • Solution:Check all connections and ensure they are securely hand-tightened. Avoid over-tightening to prevent damage.Remove the connection, clean the threads, and reapply a fresh layer of plumber’s tape. Wrap the tape around the threads 2–3 times to create a tight seal.Reattach the components and check for leaks again.

2. Low Water Pressure

  • Cause: Reduced water pressure may result from blockages in the showerhead or hose, improper installation, or low water supply in your home.
  • Solution:Inspect the showerhead and hose for blockages caused by debris or mineral buildup. If found, clean them with warm water and vinegar or a soft brush.Ensure all connections are tight and that the hose is not kinked or twisted, as this can restrict water flow.If your home has low water pressure, consider contacting a plumber to assess the water supply system.

3. Water Leaking from Stop Button (if applicable)

  • Cause: A leaking stop button may occur due to improper sealing or damage to the internal mechanism.
  • Solution:Check if the button is securely installed and properly aligned.Tighten the stop button mechanism carefully if it feels loose.If the issue persists, contact customer support for a replacement or additional guidance.

4. Water Pressure Lower Than Expected

  • Cause: If the showerhead is advertised to increase pressure but doesn’t deliver, it could be due to incorrect installation or pre-installed filters.
  • Solution:Make sure all filters are installed correctly and securely. Check for any blockages in the filter housing.Verify that the showerhead is not clogged with sediment or debris.Adjust the showerhead to the correct mode (Spray, Rain, or Mix) for optimal performance.

5. Missing Components or Damaged Parts

  • Cause: Missing or damaged components can result from shipping issues or packaging errors.
  • Solution:Check your package contents to ensure all parts are included.If parts are missing or damaged, take photos of the issue and contact customer support immediately for replacements.

6. Loud Noise During Use

  • Cause: Loud noise can result from high water pressure or improper alignment of the internal components.
  • Solution:Reduce the water pressure slightly to see if the noise diminishes.Inspect the showerhead for misaligned parts and realign them if necessary.If the noise continues, contact customer support for a replacement or further assistance.

Tips for Preventing Common Issues

  • Use plumber’s tape generously on all threaded connections to ensure a leak-proof installation.
  • Regularly clean the showerhead to prevent blockages caused by hard water deposits or debris.
  • Handle all components carefully during installation to avoid damaging sensitive parts like the stop button or connectors.

If you encounter a problem that is not listed here, our customer support team is here to help! Contact us at info@fontara.us for additional troubleshooting or replacement options. Enjoy your showering experience with confidence.

Returns & Refunds

Damaged Items

If you receive a damaged item, it's important to let us know as soon as possible. We take great care in packaging our products, but sometimes damage can occur during shipping. In this article, we'll explain how to report a damaged item upon delivery and what to expect.

REPORTING A DAMAGED ITEM

If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at info@fontara.us and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:

  • Order number
  • Item name and description
  • Brief description of the damage
  • Clear photo of the damage

Once we receive your email, our team will review the information and determine if you are eligible for a replacement. If you are eligible for a replacement, we will send you a new item as soon as possible. Please note that we do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

 

ITEMS THAT QUALIFY FOR A REPLACEMENT

We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage. If your item qualifies for a replacement, we will send you a new item at no cost to you.

 

ALTERNATIVE SOLUTIONS

If you do not qualify for a replacement, we may be able to offer an alternative solution. For example, we may be able to provide a discount on a future purchase or offer a store credit. If you have any questions or concerns, please do not hesitate to contact us.

 

KEY TAKEAWAYS

  • Report a damaged item within 48 hours of delivery by emailing us at info@fontara.us and including a clear photo of the damage.
  • Include your order number, item name and description, and brief description of the damage in your email.
  • We will determine if you are eligible for a replacement at no cost to you.
  • Damaged packaging that occurred during shipping with a product in good condition is not considered damage.
  • We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

 

FINAL THOUGHTS

In conclusion, we understand how frustrating it can be to receive a damaged item, and we want to make it as easy as possible for you to report it and get a replacement. By following the steps outlined in this article, you can quickly and easily report a damaged item to us and receive a replacement at no cost to you, as long as you notify us within 48 hours of delivery and provide clear photos of the damage. We take pride in our packaging process to prevent damage during shipping, but we understand that sometimes accidents happen. Rest assured that we are committed to providing you with the best possible customer service and resolving any issues that may arise.

Returns & Refunds

At Fontara, we understand that sometimes things don't work out as planned, and you may need to return an item. We strive to make the return process as simple and hassle-free as possible. This guide outlines how to initiate a return, our return policy details, and information about partial refunds for certain cases.

INITIATING A RETURN

To initiate a return, please:

  1. Email us at info@fontara.us within 40 days of delivery.
  2. Provide your order number and the reason for your return in the email.
  3. Wait for our team to review your request and approve the return.

Once approved:

  • Ship the item back to our return address in Maryland.
  • The item must be in its original packaging and in unused condition.
  • Include your order number and shipping name in the return package to help us process your return quickly.
  • Return shipping costs are the customer’s responsibility, and these costs may be up to $30 depending on the carrier.

OUR RETURN POLICY

  • Eligibility:Items must be returned within 40 days of delivery, in their original packaging, and in unused condition.Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.
  • Shipping Costs:Customers are responsible for return shipping costs, which can cost up to $30 depending on the shipping provider.
  • Partial Refund Option:In certain cases where a return is not feasible (e.g., high return shipping costs, customer preference, or other reasons), we offer a partial refund of 40% of the order value without requiring the item to be sent back.This option is subject to approval by our team and will be offered at our discretion.

Examples of Partial Refunds:

  • If your order was $50, you'll receive $20 back.
  • If your order was $80, you'll receive $32 back.
  • If your order was $120, you'll receive $48 back.

PROCESSING YOUR RETURN

  1. Inspection:Upon receipt of your return, it may take up to 10 business days to inspect the item/s.
  2. Refund Processing:Refunds are processed using the same payment method used during the purchase, including CAD, USD, or GBP.Please allow up to 40 business days for the refund to be processed after the return is inspected and approved.

KEY TAKEAWAYS

  • Muravai offers a 40-day return policy for unused items in their original packaging.
  • Items that have been used, worn, or damaged are not eligible for a refund.
  • Return shipping costs are the customer’s responsibility and may cost up to $30 depending on the carrier.
  • Refunds are processed using the original payment method in CAD, USD, or GBP based on your purchase currency.
  • Partial refunds of 40% of the order value may be offered in cases where a return is not feasible, subject to approval by our team.Examples:For a $50 order, you’ll receive $20 back.For an $80 order, you’ll receive $32 back.For a $120 order, you’ll receive $48 back.
  • Contact info@fontara.us for any questions or concerns.

FINAL THOUGHTS

At Muravai, we aim to provide our customers with the best shopping experience. While we hope you are satisfied with your purchase, we understand that returns or refunds may sometimes be necessary.

We hope this guide has provided clear instructions on how to initiate a return, understand our policy, and explore partial refund options. If you have any further questions or concerns, please don’t hesitate to contact our customer support team at info@fontara.us. We are here to help!

Shipping & Delivery

Shipping & Delivery

Shipping and Delivery

Understanding the shipping and delivery process can help set expectations and provide clarity. While we work diligently to ensure your order reaches you on time, this article explains the steps involved in shipping and delivery and provides guidance on how to track your package effectively.

SHIPPING AND DELIVERY DELAYS

There are a variety of reasons why your package may be delayed, including issues with the courier, customs, weather conditions, or other unforeseen circumstances. While we do everything in our power to prevent such delays, they can still occur, and we want to make sure you are prepared in case it happens to you.

WHAT TO DO IF YOU ENCOUNTER SHIPPING OR DELIVERY DELAYS?

1. Contact the Courier Directly

  • Most couriers have dedicated customer service teams that can help you track your package or provide updates on any delays.

2. Reach Out to Us

  • If you have any concerns or questions about your shipment, don’t hesitate to contact our customer support team. While we may not control the delivery process, we’re here to assist you in any way we can.

OUR SHIPPING PARTNERS

We partner with some of the best couriers in the industry, including:

  • UPS
  • FedEx
  • Canada Post
  • Royal Mail (UK)

We currently ship to the USA, Canada, and the UK, ensuring timely and reliable delivery to our customers.

SHIPPING TIMES

  • Delivery Timeframe: Shipping typically takes 4–7 business days to arrive at your doorstep.
  • Fast Processing: Once your order is placed, we strive to ship your package as soon as possible, often within 24–48 hours.

We understand how important it is to receive your order promptly, and we are committed to ensuring a smooth and efficient shipping process.

KEY TAKEAWAYS

  • Shipping and delivery delays can occur due to various factors, including issues with the courier, customs, or weather.
  • If you experience any problems, contact the courier directly for assistance.
  • For additional concerns, our customer support team is here to help.
  • We partner with UPS, FedEx, Canada Post, and Royal Mail (UK) to provide reliable shipping services.
  • Shipping times range from 4–7 business days, and we process orders quickly to ensure timely delivery.
  • We currently ship to the USA, Canada, and the UK, with plans to expand to other countries soon.

FINAL THOUGHTS

We understand that receiving your order on time is important, and we’re here to support you through any challenges you may face. Our team works diligently to ensure fast processing and reliable delivery with trusted couriers.

We value your feedback and strive to improve our services to meet your needs. Thank you for choosing us, and we look forward to serving you in the future. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.

Payments

What Payment Methods Can I Use?

We understand that payment options are important to our customers. At Fontara, we strive to make payment processes simple, secure, and convenient. We accept various payment methods to accommodate our customers' needs.

ACCEPTED PAYMENT METHODS

We accept a variety of payment methods to ensure convenience and flexibility for our customers.

  • All Major Credit Cards: Visa, Mastercard, Visa Debit, American Express, and Discover.
  • Amazon Payment: We now accept Amazon Payment, providing an additional secure and convenient option for our customers.

SECURITY OF PAYMENT

We take the security of our customers' payment information very seriously.

  • Secure Payment Gateways: All payment transactions are processed using secure payment gateways that are protected by industry-standard security protocols.
  • No Payment Storage: To further enhance security, we never store payment information on our servers.

REFUNDS

If a customer is not satisfied with our service or product, we offer refunds as per our refund policy.

  • Refund Method: Refunds are processed using the original payment method used to purchase the product or service.
  • For detailed information, please refer to our refund policy.

KEY TAKEAWAYS

  • Muravai accepts all major credit cards, including Visa, Mastercard, Visa Debit, American Express, and Discover.
  • Amazon Payment is now accepted, offering added convenience for our customers.
  • All payment transactions are processed using secure payment gateways to ensure the highest level of protection.
  • Refunds are available as per our refund policy and are processed using the original payment method.

FINAL THOUGHTS

Our goal at Fontara is to make the payment process as simple, secure, and convenient as possible for our customers.

We accept a wide range of payment methods, including all major credit cards and Amazon Payment, to provide flexibility and ease. Your payment information's security is our top priority, with all transactions processed through secure gateways, and no sensitive data stored on our servers.

In the unlikely event that you are not satisfied with our service or product, we offer refunds in accordance with our refund policy.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We’re here to assist you.